A Message from The Grand Opera House

Update 4/3/20

 

The staff and management of the Grand Opera House hope that you and your family are staying safe and healthy at this difficult time. We know that the uncertainty of what is to come is weighing heavily on everyone’s minds.

 

The Grand Opera House Board and Management has made the difficult decision to temporarily downsize our staff. At this time we are closing our Box Office and Business Office, and we will be making limited updates to our Social Media and Website. All ticket sales will be suspended until we are able to determine the best schedule for the remainder of our season. We are still hoping to reschedule the Heartland Ballet’s production of Coppélia once the group gathering recommendations suggest it would be safe.

 

We will all be staying home, and staying safe with our families and loved ones. And we hope that you will as well. When the theater re-opens we will hopefully be able to provide more clarity on the direction of the remainder of our season and announce our 2020/2021 Season. Please direct all urgent questions and communications to director@thegrandoperahouse.com.  Thank you in advance for your patience and understanding during this time.

 

 

Stay Safe,

 

Frank McClain
Executive Director

 


Update 3/17/20

 

In accordance with the recommendation of the Iowa Department of Public Health, the Centers for Disease Control, the Governor of Iowa and with an abundance of caution during the current situation, the Grand has made several difficult decisions in the last few days.

 

We have also made the decision to close our box office for in person sales. If you would like to purchase tickets to one of our Summer Shows or make a donation this can be done online at www.thegrandoperahouse.com. If you would like to purchase a gift card this can still be done over the phone, as can ticket sales and donations. 

 

We are taking these measures to ensure the health and safety of our staff, as well as our patrons and volunteers. These are difficult times, and things are changing very swiftly. 

 

At this time we are working on adjustments to our audition process for Roald Dahl’s Matilda the Musical – and we will have that information available soon on our website and social media. We are also in communication with our partners at Wahlert and Mazzuchelli concerning their Spring shows, and we are reviewing our scheduled shows and events in May. 
We remain hopeful that our Summer shows will be able to perform as scheduled at this time, and are continuing to plan accordingly. However, in this uncertain atmosphere we will continue to follow the recommendations of the IDPH, CDC and the Governor, and we will keep our patrons informed of changes as they happen. 

 

Thank you 

 

 


 

Update 3/16/20

 

Dear Patrons,

 

The Grand Opera House takes the health and safety of our audience, performers, technicians, volunteers, and staff very seriously. Given the recent recommendations of the Iowa Department of Public Health and the Centers for Disease Control’s regarding community gatherings, the Grand and the Heartland Ballet have made the difficult decision to postpone the Spring Ballet Coppélia originally scheduled for March 28th & 29th, and April 4th & 5th.

 

We feel that it is of the utmost importance that we do our part to protect our community from the potential spread of COVID-19. This means working closely with our performance partners and making tough decisions. This is an unprecedented time for us, and we appreciate your patience as we continue to work together to find a time in both organizations’ schedules to present this performance.

 

Tickets to the original dates will be honored once new dates are selected. When we have information about rescheduled dates we will contact current ticket holders with performance and ticket information.

 

As we navigate these fluid circumstances, we ask that you remember that the Grand Opera House is a Non-Profit organization with a small staff of dedicated employees who are also navigating the dramatic personal and professional challenges we all face. We remain dedicated to providing quality entertainment to our community. When it is determined by the health professionals at the IDPH and CDC that the risk is behind us, the Grand Opera House will still be here as your community theater.

 

 

Thank you,

 

Frank McClain
Executive Director
The Grand Opera House 

 


 

Update: 3/13/20
As concern over the outbreak of the coronavirus (COVID-19) grows the Grand Opera House wants you to know that the well-being and health of our patrons, volunteers, performers and staff is our top priority. 
We are following the directives and information provided by the Iowa Department of Public Health and the City of Dubuque. There is currently no known community spread of COVID-19 in Iowa and IDPH is not making any recommendations to cancel planned events and mass gatherings, at this time. We will continue to monitor the IDPH and city guidelines and follow their recommendations. We understand that circumstances are changing rapidly and as recommendations are updated or if internally we deem changes to the Grand’s schedule need to be made in the interest of public safety, we will make them and keep you informed.
If an upcoming performance needs to be canceled or rescheduled and you are a current ticket holder you will receive a direct email. Additionally we will be posting updates on our website, www.thegrandoperahouse.com and on our social media pages. More broadly you can find the most up-to-date information on the virus and related cancellations at www.telegraphherald.com/coronavirus.
Here at the Grand we have already begun taking additional precautions by:
  • Heightened internal cleaning protocols, including regularly disinfecting all public areas
  • Requiring all staff and volunteers to remain home if they are showing any signs of illness or feel they may have been exposed to the virus.   
  • Prior to performances signage will be prominently posted reminding our guests to practice proper hygiene, as outlined by the Center for Disease Control & Prevention (CDC). These practices include washing hands with soap and water and/or alcohol-based hand sanitizer; covering cough/sneeze with a tissue or flexed elbow; containing germs by staying home when sick.
If you are ill, or a member of a high risk group, the IDPH recommends that you avoid large group gatherings at this time. If you need to exchange your tickets to a different performance of the same production you may do so without penalties or fees. Box office hours are 12pm-4:00pm, Monday-Friday and one hour before all performances. 
As always we appreciate your patronage and support and offer you our best wishes that you, your family, and friends remain safe and healthy during these uncertain times.
Sincerely,
Frank McClain
Executive and Artistic Director