A Message from The Grand Opera House

Update 5/18/2020

Thank you for your patience and support during the challenging time.  We cannot wait to welcome you back!

This is usually a very exciting time of year at the Grand.  Under normal circumstances all three of our summer productions would have completed casting, rehearsals for our June production would have begun and our Summer Interns would be starting their first of an intensive 12-week commitment.  But nothing is normal right now.  The safety and health of our patrons, performers, volunteers, and staff remain our priority. 

After holding out hope that at least part of our summer would be spared we have made the difficult decision to move our remaining 2019/2020 productions to our 2020/2021 Season.  Our previously “postponed” Heartland Ballet production of Coppélia has been canceled but we look forward to a terrific yet to be determined production by Heartland Ballet next spring.   A Grand Reveal, where we would have announced our 2020/2021 Season, has been canceled and will be replace with a special “Welcome Back Celebration” as soon as circumstances will allow.   

Please read on for important updates regarding our ticketing policies, subscription updates and (tentative) scheduling details. 

In a perfect world we would have announced our 2020/2021 Season on May 2nd but with uncertainty about the fall and shifting productions from this season to next, we are still tinkering with  our schedule and rethinking some of the productions we had planned.  Below you will see several “TBD” titles, we are working to get you more information as quickly as we are able.

For now, we will not be offering our full 2020/2021 Season Subscription but rather Show Packages that allow for greater flexibility.  When those come online you will be the first to know. 

Here is where we are in planning for the 2020/2021 Season

Fall Show, Title TBD                                        Exact dates to be determined    

Holiday Show, Title TBD                                 November 27-29 & December 4-6, 2020

The Nutcracker Ballet                                     December 12, 13 &18-20

Winter Show, Title TBD                                   February 12-14 & 19-21

Spring Ballet, Title TBD                                  March 6, 7 & 13, 14

Roald Dahl’s Matilda the Musical                 June 11-13 & 17-20

Lerner and Loewe’s Brigadoon                    July 16-18 & 22-25

Disney’s Frozen Jr.                                         August 13-15

If you are a current subscriber or single ticket holder for productions that that were cancelled or postponed, we will honor the tickets you have already purchased for future shows. 

To make the exchange process as easy as possible for you, the following options will be available

Turn the value of your tickets into a donation.  If you are able please consider converting the value of your tickets into a tax-deductible contribution to the Grand Opera House.  We will provide the appropriate receipts and acknowledgement.

Hold tight for now and we will reach out to you with tickets for the new dates of the productions for which you currently had reservations.  If you have tickets to a show, we will automatically transfer your tickets to the corresponding date. ie: If you have tickets to an opening night, we will transfer you to the new opening night. If you have tickets to the second Saturday, your tickets will transfer to the second Saturday.

Exchange your tickets to a different date (same production.) If you can't make it to the date you've been automatically transferred to, contact us at any time before your scheduled performance and we will move you to the date you prefer, free of charge.

Exchange your tickets to a different production. We understand that you may be unable to make it to the rescheduled dates for a particular production. Let us know which production you can attend instead, and we will make the exchange, free of charge.

Receive credit for your ticket in the form of a Grand Opera House Show Card.  We understand that in these uncertain times you may not yet feel comfortable attending live events.  Grand Show Cards never expire, so come back to us when you are ready.

We will let you know when our box office has reopened, and we are ready to start making exchanges.  If none of these options work for you, please contact us then and we will make the satisfactory accommodations. 

Thank you for your continued patience as we navigate these uncertain times.  We will make decisions on yet to be determined productions and dates as soon as we can do so with confidence.

Stay Safe,

Frank McClain
Executive Director

 


Update 3/17/20

 

In accordance with the recommendation of the Iowa Department of Public Health, the Centers for Disease Control, the Governor of Iowa and with an abundance of caution during the current situation, the Grand has made several difficult decisions in the last few days.

 

We have also made the decision to close our box office for in person sales. If you would like to purchase tickets to one of our Summer Shows or make a donation this can be done online at www.thegrandoperahouse.com. If you would like to purchase a gift card this can still be done over the phone, as can ticket sales and donations. 

 

We are taking these measures to ensure the health and safety of our staff, as well as our patrons and volunteers. These are difficult times, and things are changing very swiftly. 

 

At this time we are working on adjustments to our audition process for Roald Dahl’s Matilda the Musical – and we will have that information available soon on our website and social media. We are also in communication with our partners at Wahlert and Mazzuchelli concerning their Spring shows, and we are reviewing our scheduled shows and events in May. 
We remain hopeful that our Summer shows will be able to perform as scheduled at this time, and are continuing to plan accordingly. However, in this uncertain atmosphere we will continue to follow the recommendations of the IDPH, CDC and the Governor, and we will keep our patrons informed of changes as they happen. 

 

Thank you 

 

 


 

Update 3/16/20

 

Dear Patrons,

 

The Grand Opera House takes the health and safety of our audience, performers, technicians, volunteers, and staff very seriously. Given the recent recommendations of the Iowa Department of Public Health and the Centers for Disease Control’s regarding community gatherings, the Grand and the Heartland Ballet have made the difficult decision to postpone the Spring Ballet Coppélia originally scheduled for March 28th & 29th, and April 4th & 5th.

 

We feel that it is of the utmost importance that we do our part to protect our community from the potential spread of COVID-19. This means working closely with our performance partners and making tough decisions. This is an unprecedented time for us, and we appreciate your patience as we continue to work together to find a time in both organizations’ schedules to present this performance.

 

Tickets to the original dates will be honored once new dates are selected. When we have information about rescheduled dates we will contact current ticket holders with performance and ticket information.

 

As we navigate these fluid circumstances, we ask that you remember that the Grand Opera House is a Non-Profit organization with a small staff of dedicated employees who are also navigating the dramatic personal and professional challenges we all face. We remain dedicated to providing quality entertainment to our community. When it is determined by the health professionals at the IDPH and CDC that the risk is behind us, the Grand Opera House will still be here as your community theater.

 

 

Thank you,

 

Frank McClain
Executive Director
The Grand Opera House 

 


 

Update: 3/13/20
As concern over the outbreak of the coronavirus (COVID-19) grows the Grand Opera House wants you to know that the well-being and health of our patrons, volunteers, performers and staff is our top priority. 
We are following the directives and information provided by the Iowa Department of Public Health and the City of Dubuque. There is currently no known community spread of COVID-19 in Iowa and IDPH is not making any recommendations to cancel planned events and mass gatherings, at this time. We will continue to monitor the IDPH and city guidelines and follow their recommendations. We understand that circumstances are changing rapidly and as recommendations are updated or if internally we deem changes to the Grand’s schedule need to be made in the interest of public safety, we will make them and keep you informed.
If an upcoming performance needs to be canceled or rescheduled and you are a current ticket holder you will receive a direct email. Additionally we will be posting updates on our website, www.thegrandoperahouse.com and on our social media pages. More broadly you can find the most up-to-date information on the virus and related cancellations at www.telegraphherald.com/coronavirus.
Here at the Grand we have already begun taking additional precautions by:
  • Heightened internal cleaning protocols, including regularly disinfecting all public areas
  • Requiring all staff and volunteers to remain home if they are showing any signs of illness or feel they may have been exposed to the virus.   
  • Prior to performances signage will be prominently posted reminding our guests to practice proper hygiene, as outlined by the Center for Disease Control & Prevention (CDC). These practices include washing hands with soap and water and/or alcohol-based hand sanitizer; covering cough/sneeze with a tissue or flexed elbow; containing germs by staying home when sick.
If you are ill, or a member of a high risk group, the IDPH recommends that you avoid large group gatherings at this time. If you need to exchange your tickets to a different performance of the same production you may do so without penalties or fees. Box office hours are 12pm-4:00pm, Monday-Friday and one hour before all performances. 
As always we appreciate your patronage and support and offer you our best wishes that you, your family, and friends remain safe and healthy during these uncertain times.
Sincerely,
Frank McClain
Executive and Artistic Director