Temporary Refund Policy


- Refunds are being offered during the current health crisis for current ticket holders only. The shows for which refunds can be issued for are: The Heartland Ballet's Coppélia, Roald Dahl's Matilda the Musical, Lerner & Loewes Brigadoon, Disney's Frozen Jr.


- Refunds must be requested no later than July 31st, 2020. No Refunds will be honored after that date.


- Refunds are for the ticket cost only. We are not able to refund the ticket fees.


- All refunds will be issued by check.


- All refunds will be issued within 60 days of the refund request


- To request a refund please email director@thegrandoperahouse.com or call our Business Office Monday – Friday between 9:00am and 4:00pm.